Mr Transmission Kingston Review Complaint - Horrible Service Stay Away
KINGSTON -- I dropped in my SUV since it was making a clunking noise when it changed gears. They looked at it free for the day to give a proper assessment. They called back and said I needed new motor mounts. I said ok, they did the work, I paid $600 and drove off 2 days later. Friday I picked up the car and while getting onto the onramp of the 401 my car clunked into gear once again. I called them Monday since I was away for the weekend, and brought the car in.
They never test drove the vehicle. They said "We never said this would fix the problem, we said we would change the part". I had the mechanic and the owner test drive my truck. They both had no idea what was wrong and claimed it was clunking because they way I am driving it. IE: Shift blame to customer.
So since they had no idea of what to do and insulted me numerous times, I said I want my money back. You didn't fix the problem I paid $600 for you assessed.
They refused and offered to replace my entire transmission (even though they had no idea what was wrong) and they would give me 15% off the labor of the $600 repair... but they wanted to charge me another $3000 to replace the tranny and they didn't even know if that would fix it.
Stay away from Mr Transmission Kingston on Bath road at all costs.