Time Warner Complaint - Poor Customer Service
TEXAS -- I entered into an annual bundle contract early last year to receive internet, phone and cable for one low price. I was nervous about committing to a contract but was reassure by the representative that it will be void if I moved for any reason.
The end of the year I had to move and stay with a relative(who already has cable) for a couple of months. When I move I called Time Warner and ask to cancel service. The representative failed to cancel the service. Instead I received a bill over two months later from collections for over $1000. Which included a past due+ collection charges+ breaking the contract fee. I called Time Warner and the representative was loud, talked fast and sounded like she was chewing gum!
I told her my problem and she just said there was nothing they could do. That the only way I could be released from the contract was if I was deployed or dead. I ask for a copy and she stated she didn't have one.
When I ask to speak to a manager she stated that they would have to call me back. I insisted on holding then she put me on hold for a while. Upon returning, she stated that the manager said they would waive the contract fee if I paid the full amount, signed a two contract and paid the first month of service! That the fee would be applied after 60 days of service. I never spoke to the manager!
I reminded her that I lived with family. I guess she wasn't listening when I told her the first time! She then encourage me to switch my service to their address. How rude is that!
I never complain about much. But this is crazy! This account has been reported to collections and I will have to pay every penny. I will be moving next week and of course will NOT BE GETTING TIME WARNER CABLE!!!