True Value Hardware Complaint - A very rude woman
PORTLAND, OREGON -- I had planned to buy a ladder today at True Value Hardware. I got the advertisement last week,
and even circled my calender, so I wouldn't forget. True Value sells plumbing supplies,
electrical items, rents out tools, and sells
garden supplies and paint . I've shopped there
for about 5 years without a problem , I've
always got along well with everyone there , until today . I was given a paper to give to the cashier for a raincheck on the ladder, since
they were out of stock. That was problem one.
She misuderstood , she said. She thought I already
had a raincheck . No problem I said, I will
come back tomorrow . She is ringing up my things,
and I proceed to pay for it. Debit or credit
she asks me, I said Credit . Here we go .
" do you have any i.d ?" she asks. Yes, I do ,
but it is in my maiden name, I show her my drivers license . She wasn't satified and begins
a long speech , so I said, Give me the card
back and I'll give you another card with
my maiden name on it. She didn't want to do that,
saying my middle initial don't match on the cards.
On the drivers license it says, Marie s Bowman
on the credit card it says Maria B Hernandez.
Marie Bowman Hernandez . She is acting like
the card is hot. So I grabbed it back from her,
then she freaks, calls the manager , they both
arrive and I tell them, call the back, you think
I"m running hot cards. She is smiling with content then . I have to ( in front of 10 other customers
staring at the whole thing ) drag out other
I.D with both names on it to prove I am who
I say I am . I got so stressed, I told them
I didn't want to buy the stuff now. I went out
to my car and I was going to leave, but she
said smugly, I Hope you have a very wonderful
day now ......GRRRR !!!!! I sat in my car,
then I thought, Nope, I spent over an hour
picking those items out. I go back in and
tell the manager that I want to buy the items,
but not at her register. The stress got to me,
and I starting panicking, crying , gulping for air like one does in a panic attack. What she did
was wrong . She could have been nice and I would
have been nice too and just gave her another
credit card that matches my I.D . It might sound silly, but I feel really hurt over this . You know how you have that feeling that something is wrong
and maybe your stomach is flip floping , like that.
I've never been treated like that , anywhere, or accused of being dishonest.
This woman was black too and probably one of those
welfare to work people who are angry she has to work.
The assistant manager was pretty nice, as well as the girl that rang me up the 2nd time. Most people at that store are very nice.