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Arbys in Green Valley, AZ Complaint - Economically Blind Manager

Review by Oly on 2009-03-20
TUCSON, ARIZONA -- My wife was nice enough to look up an Arby's coupon for me since I am fond of their, regular roast beef sandwiches. It was a coupon for a free Roast Beef Hamburger if I purchased a soft drink. I came up to the counter and was ready to order some fries with the free roast beef hamburger. But as soon as I flashed this coupon the Manager who's name was Tammy refused, stopped me at, "I have", and she said we are not honoring those coupons we can give you a dollar off the purchase but we do no honor those coupons. I said "okay" and "no thank you". So I called a store on Grant Rd, Tucson, AZ. (Mgr. Kevin) and I asked if he would honor a coupon off the Internet, provided him with the information and he had no problem honoring this coupon. So I asked why this store at Green Valley, AZ refused to honor it and he politely said that some franchises will not honor the coupon but that he would. I told him that how am I suppose to know that if those stores that do not honor coupons were not listed.

Then I thought to myself Arby's franchise put these coupons out so that all stores would honor them. This manager at the Green Valley Store just lost my business and I will not ever recommend them to my family members either.
Comments:8 Replies - Latest reply on 2009-09-23
Posted by JDSmith on 2009-03-20:
Having owned a fast food franchise before, I can state that the cost of accepting coupons are the responsibility of the store owner, and not the company.

This is the reason that franchise store owners have the right to not accept coupons, as in the end the discount is money out of their pocket. Some owners will go as far as posting signs that they do not accept coupons.

It was a courteousy that the manager offered to give you some discount, though not the actual free item the coupon would have allowed.
Posted by Oly on 2009-03-21:
Fiest of all it was not the owner it was an incompetent Manager. Second, these coupons should not be advertised. Third, these coupons help generate clientele and consumers will usually purchase something else. Take some business courses and you and the manager will comprehend the value of such coupons. Fourth this manager needs to also learn how to communicate in a professional manner and treat her employees and the consumer with an ethical tone.
Posted by DumdHead on 2009-03-21:
OLY it is up to the lacality to decide if they will take the coupon. Watch any corprate add and it will say at partcipating locations they chose not to partcipate. An yes some people do buy extra but a large percentage just buy the discounted items which can cost the franchise, esp. smaller ones, large amounts of money.
Posted by Starlord on 2009-03-22:
On every advertisement, you will find the answer to this problem. If you look at them, and it does not require a microscope, it says clearly, "Offer good at participating locations." What part of participating are you having trouble understanding?? Participate v. to take part in, to become active in any activity.
Posted by Slimjim on 2009-03-22:
"Take some business courses and you and the manager will comprehend the value of such coupons."
I think by how fimiliar they were with, and how fast they stopped you, they already have a very clear opinion of the value of this coupon to them. This came up recently with a Quiznos franchise complaint too here. The brand HQ offers away free food from their franchises but evidently doesn't in turn, reimburse them. I have no beef with those who refuse these coupons. Giving away free food doesn't do quat for enhancing the location's business.
Posted by Anonymous on 2009-03-22:
I think Oly did the right thing. He went somewhere else that honored the coupon. Most restaurants make a killing on their beverages. I think I read they make triple profit on every drink sold. I'll bet this sandwich cost them a buck to make, if that. Now they've lost future business, which will cost them even more. Sometimes good will adds up.
Posted by Oly on 2009-03-22:
In the fast food industry, these companies make a 100% or more profit if they do not mark their products down. That is why an Entrepenuer would take on this risk of owning such a business. Coupons are not offered to the consumer on a daily basis, they are offered when a company wants to promote a product. If a company is struggling they are taking a risk by promoting a product. The stuggling company's only purpose is to generate business bring in clientele. A risky proposition but it might just save the company. I fully understand the purpose of a profit, but this is a new item promote it. You honestly think that the franchise owners would do this to come out on the losing end. Appreciate all your comments, but if I would have been the owner of this franchise, this manager would be looking for another job.
Posted by forcomplaintsonly on 2009-09-23:
That is why they put on coupons, "at participating stores only." Franchise stores have to uphold the basic company policies, but they do not have to honor all coupons, because like the one guy said, in the end, they take the hit by accepting the coupon.

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