Barclays/Juniper Carnival Sea Miles Complaint - The Usual Story Of Bait And Switch And Proof Means Nothing
PHILADELPHIA, PENNSYLVANIA -- After cruising on carnival 3 times, I took the bait. Did my homework and the sea miles card seemed like a good fit for us. Had the one year 0% tag as well. All was great in the beginning did some balance transfers and scheduled an e-payment monthly for literally 30 times the minimum monthly. In December I noticed the rate jumped from 0 to some ridiculous rate in the 20's. So I got on the phone and they advised a payment was received hours late. So, knowing I was right I tracked the e-payment through the system with the help of the payment group, got dates, times, confirmation numbers, etc. So when that ended me at a processor facility in philly I found out that the payments are electronically batched and transferred to the juniper system. Well, more research took me to the fact that the area had huge snowfalls and power outages, etc. And that they were way behind on the validation and processing due to absences and "technical challenges". After getting all this back to barclays on the phone they said no problem, they would reset everything. Well, they didn't. Then I moved up the food chain and got a gal who had more information but no more help or authority. They set the rate to 12% and never replied. So I sent the entire proof of payment, their electronic transfer failure documentation, etc. To the bbb. The balance will be paid off immediately. Two days later I got an invitation to join sea miles and get a mastercard. So, bbb will take it and see what they can do. Got them cold so I may request arbitration. It's just the principal, the proof and their lack of commitment, education or willingness to work with anyone if the computer doesn't tell them to. Too bad. We were so po's we cancelled our April cruise on carnival and went to royal carribean instead. The carnival representative was concerned but they didn't follow up ror follow through either.