Comcast Corporation Complaint - Worst Experience Ever
TUSCALOOSA, ALABAMA -- After 7 years with my previous provider, with hurricanes and tornadoes I never lost service. To save a few bucks in these trying times I decided to bundle my package with Comcast. What a mistake that was. I received service on Thursday and 3 days later had no phone or internet. Called cus service and was informed that it would be 3 more days before a tech could be sent out. I explained to the cus service representative that I have 4 children and that my parents are in their 90's and either they send someone out the next day or cancel my service. The response was "does that mean you want to cancel service sir" yes was my answer. Also at time of ordering the triple package we were told that we were to pay the installer $174.98 When he got there, which we did. Three days later we received a bill from Comcast for $508.70 Including the $174.98 And had no service. While waiting for a week for our previous provider to hook us back up we had intermittent phone service or we couldn't hear the person we were calling but they could hear us. As far as the internet service goes the devices were installed in the garage and we had to constantly go down the steps outside to unplug and plug it back in to get on the internet. We were told that once we turned in the equipment that we would be refunded the $174.98.
Its still on the bill and now they are saying they have no record of it to be refunded. It took 45 min on my cell phone to get Comcast cancelled and service back with AT&T, who were very understanding considering the Comcast installer cut all the wires coming into the house and had to be spliced back thank goodness by AT&T at no extra charge. All in all out of 13 days we had service less than half of it.
Worst experience ever