Fort Lauderdale Airport Parking, United Airport Parking, USA Auto Rental Complaint - Sneaky Scammers Stealing Money
FORT LAUDERDALE, FLORIDA -- My husband was stupid enough to try to save a little money and park our car with United Airport Parking / USA Auto Rental in Ft. Lauderdale when we went on our cruise in February 2009. He found United Airport Parking on the internet and because the web site looked professional and the rate was far less then any other company that offered parking for Port Everglades he made a reservation and prepaid for a weeks worth of parking.
This place is a dump. Unkempt with knee high weeds. It was down right scary. All sorts of junk cars parked about and rusted old fencing that was falling down in places.
I had a bad feeling about this place, but my husband said everything would be fine and I was over reacting because I was nervous as this was to be my very first cruise.
The shuttle driver was not very nice. Not rude but not friendly either. He smoke while driving us to the ship and didn't really offer to help with our luggage.
When we returned from our cruise we called the phone number as directed and instead of the 15 minute pick-up we were promised on the web site we waited for over an hour and a half. After 3 phone calls to the office and their assurance we would be picked-up in 15 minutes we finally decided to take a taxi.
The taxi driver got lost and our fare became $25. Upon arrival at the lot we were told because we were late we would have to pay for an extra day. No apology for lying to us and not picking us up as promised and having to take a taxi. The girl at the counter even told us that "they don't do refunds for taxi's" because they have their own vans. Yeah right...their own vans which don't pick up their own customers!
No refund. No apology! And the nerve to charge us for being late when we were late because they didn't pick us up! What a scam they have running! Leave their customers at the port by not picking them up and then charge them for being late!
This really boils my blood and my husband and I fought all the way home about why he chose this place over other more reputable places just to same a little money!!