Funai Corp Complaint - TV Converter Box Service
Resolution Update on 12/16/2009:
After 8 months and 2 days, I finally received a working replacement TV converter box.
ROCHESTER, NEW YORK -- Purchased two "Magnavox" TV converter boxes (digital TV to analog for our old TVs) on Sept 17, 2008. Both are actually Funai model TB110MW9. One worked fine (and still does); other did not work. Called the number on the back, got a box in the mail to return it, returned it with the promise of a replacement in 8 to 10 weeks. Heard nothing by January 2009, called number again. Funai acknowledged receipt of my converter box, apologized, and said I should have a replacement by Feb. 20. Now it's March 20, and still nothing. Called them again, they promise to call back Monday. I'm not holding my breath.
My advice: Avoid anything associated with Funai. They make electronics for many common brand names, such as Magnavox, Sylvania, Emerson, Kodak, etc.