Bally Total Fitness Complaint - Bally Total Fitness Are Money Grubbers
This entire company is the lowest of the lowest class you can get. I have had memberships at two other fitness clubs and never had the experiences I had with Balley. First of all I paid extra for the daycare to take my 8 and 10 year old. The daycare workers were terrible. There is no way I would leave an infant or toddler in there daycare. My children were old enough to tell me what was going on in the room when none of the parents were around including yelling at the toddlers and cursing at the older children. From that point I know longer took my children to that daycare. I continued to use the gym until I ran into some financial hardships over the past year. I signed a one year agreement and when I called to cancel the auto drafts from my account I was told that I couldn't cancel because I had signed a 3 year contract. I told them that I didn't sign a 3 year contract and that I wanted a copy of it. I was told that it would cost me $10.00 for a copy of the contract. This company has know customer service and were down right crude to me when I told them that I could not continue to make the payments. The representative Alicia was absolutely the worst and continued to argue with me about my financial situation. I asked if they had any way that I could cancel because of my financial situation and she told me yes, that I had to pay a $50.00 fee to cancel early plus the remainder of my contract amount of $500+. Oh and she would give me a discount of 20%. Gee, thanks. I continued to ask if there was any other reason that I could qualify to cancel and she began to lecture me about how she is not going to give me any reasons that I don't qualify for.
If this company were to be more hospitable I may have cancelled and came back to them when I was able to afford it because the are the closest gym to my house but between the gym cleanliness, the daycare and there service I would not recommend ever going to this gym and I surely wouldn't sign a contract or take my children to there daycare!