Downers Grove, SAAB Complaint - A Shady Place - Auto Purchase
DOWNERS GROVE, ILLINOIS -- Downers Grove Saab / Luxury motors is a horrible dealer and would avoid them at all costs if shopping for a new or used Saab. They have dishonest sales and finance associates, that are only there to make a commission off the sale and offer no assistance after the sale. After purchasing our Saab, we had a few issues related to the sales and financing team.
A: They never paid off lien on our trade in so we ended up with 2 months of overdue payments on car we traded in and no longer had., Finally, after giving them every chance to make good, I ended up seeking legal help from states attorney. This is still an open issue and now may effect my credit rating.
Calling the dealer to follow up on these issues I could never get hold of the person in charge of payoffs. Every time I would call the person in charge of payoffs was A: out to lunch, B: sick, C: just left for the day (at 10:00 AM,), D: in bathroom, E: just stepped away F: dealing with customer, etc. They wasted my time giving me the run around for weeks. I heard every excuse imaginable and my calls were never returned by a person in charge of payoffs.
B: They never told us until after we signed they only had one electronic key fab for car. Sales people and managements response was "we just give you what we have with the car". This would have been nice to know up front as these are expensive to replace so we could have factored that into the price of car, or chosen a different one. We finally were able to get this taken care of by the service department when I realized sales could care a less about me or the car they sold me, or helping me out.
This has been the worst auto purchasing experience I have ever had to deal with in my life, and would consider a different Saab dealer and doing your homework on any dealership before making any auto purchase.
C: They added extra charges for interior protection and gap insurance and stated they were required to charge these with the loan. Could have gotten these much cheaper and dealer overcharged me for these items..