Forever21 Complaint - Grand Opening at the Forever21 in Tucson
TUCSON, ARIZONA -- I recently attended the Grand Opening at the Forever21 in Tucson, Arizona at the Tucson Mall on Saturday the 21st of March. I wanted to write you and tell you a little bit about my experience. I work at a group home for girls and as you could imagine the girls were very excited to hear that they would be giving away gift certificates to the first 300 guests. I got to work early on Saturday to take two young girls who had gotten up at 6 am to the grand opening. The store was to open at 9 A.M. We arrived to the mall and got in line at 7:20 A.M. There was a line in front of us.
A Forever21 employee came thru the line counting people in line out loud. She had a Forever21 necklace badge and had long dark brown/red hair. We were numbers 229, 230, and 231. As time passed the line grew tremendously both behind us and in front of us. There were several people cutting in line with their friends or would just walk up and stand in front of people. There were Forever21 employees walking around at various points and when our group as well as several other groups pointed out that people were cutting and were continuing to cut in line they all responded that they hadn’t seen it so oh well or they couldn’t do anything about people cutting.
There were several employees who clearly saw people cutting in line but did not do a thing about it! One employee even walked through the line smoking a cigarette and not really paying attention to anything! The longer we waited in line the further back in line we became. My small group as well as several others complained and no one helped us or seemed to care. Imagine our surprise when at 9 A.M. the doors opened and guests started filling through the doors when the last gift card was given to the person in front of us. In the end we ended up being numbers 301, 302, and 303. The girls were heartbroken! I think it is terrible that we waited since 7:20 in the morning in line and waited for nothing because of all the people who cut in front of us.
The worst part is that no employee would listen or help when all of the other people would cut in line. I am currently eight months pregnant and got to work several hours early to take these girls who love Forever21 and were very excited to get a gift certificate. We got there early enough and they should have gotten a gift certificate. These girls live in a group home and really don’t have many possessions. This event was poorly organized. It is not fair that we would keep getting further away from the door as time went on. I called the corporate office to let them know of the situation. They gave me the number for district manager. I called her to let her know and she was very rude, unprofessional, and unapologetic to me.
She answered the phone and sounded very annoyed that I was even calling, she told me, “I doubt one of my employees would even be counting out loud so people could hear.” She then stated, “Well, it is what it is”. Her overall attitude was that she was annoyed that I had even called and could care less! I am very disappointed. My friends and I loved Forever21 and had never had a problem with them in the years that we have been shopping there. Due to my experience this time and poor customer service that I received I will not be continuing to shop at Forever21 and will no longer recommend Forever21 to friends, family, or colleagues.