DirecTV Inc Complaint - The "Office Of The President" Stands By Their Scam Artists
BOSTON, MASSACHUSETTS -- I was fed up with Comcast so I called for information about DirecTV. I called their regular 800-number listed on their website because the website is not very explanatory. So when I talked to the sales rep, he introduced himself by saying "I just want you to know, these calls are all recorded, and anything I quote you over the phone today will be what you pay, no matter what. Its our policy!" Therein lies LIE #1! So after about an hour of me asking questions and him answering them, I decided to sign up for service. I loved the "No contracts! Cancel any time you want without any penalty!" he promised along with all these great promos "Free (to use, not keep) HD DVR with the Choice Plus package!" and a few other goodies. He also pointed out that DirecTV doesn't bill you in advance like Comcast does, so to expect my bill 30-45 days AFTER my service was installed, but since I was going to do direct debit, just expect the charge at that time. LIES LIES LIES!
First, by installing the service, you sign a piece of paper that says "I had my service installed, the satellite works, and oh, by the way, you forfeit any agreements made to you over the phone and are now being held to a 18 or 24 month service contract with a $480 cancellation fee". That last part? You guessed it: in the fine print. Below an otherwise completely unrelated "Yes, my satellite was installed and I can see the channels" survey.
Second, my bill showed up at my door LESS THAN A WEEK after my service was installed. Normally, no big deal. But since my payments were being automatically deducted from my account, and going from what the salesman said I wasn't to expect it for another 3-4 weeks, I could have overdrafted! And do you think they would have paid the fees? Nope!
Third, the installation guy. One of the promos was "completely free installation!" I told them I lived in an apartment complex that has a NO HOLES DRILLED rule. But our neighbor has a satellite on his balcony on a cement filled drum/ tripod set up, so I told the salesman I would require this and he said no problem. When the installation guy got here wouldn't you know it, he had NONE of the equipment required for a no-holes installation. He tried convincing me that in order to get that equipment I would need to pay $65 cash for the tripod and pay for cement. About 3 hours and 5 "calls to his supervisor" he "remembered" that installation was in fact free and drove off to get the parts and cement. The best part was at the end, on the installation satisfaction survey, it says in big bold letters "INSTALLER DOES NOT ACCEPT CASH!" I guess they scam from every which way!!
After all this, I submitted a complaint to the better business bureau for deceitful selling practices. The "Office of the President" (which is code for 'regular call center with a pretty name') calls me to tell me that OBVIOUSLY I misunderstood the salesman, because nothing I was saying was true. After reminding her that calls are taped and that she should review it if she didn't believe me, she then said that it was my FAULT for believing the salesman when I MUST have seen TV commercials and/or billboards advertising that the promos I was given included a service contract. WHAT?!? It's my fault that I've never seen a commercial of theirs?! I am pregnant and have a 13 month old son, the only time I see the TV is at 6am during Dora the Explorer or Spongebob, and I dare say DirecTV doesn't advertise at that time on Nickelodeon! Either way, her admitting that I "shouldn't have believed him" means she knows their salesmen lie and she still offered nothing but blame and phony excuses.
Sorry this is so long, I just don't want anyone to go through this whole rigmarole like I have been for the last few weeks.