Kentucky Fried Chicken Complaint - Complaint - Customer Service
DELTA, COLORADO -- I went to KC on 3-21-09 at approximately 800pm. I went to the drive up window. The women asked can I help you? I said I would like a 6 piece meal with mash potatoes and gravy and coleslaw. She said can you repeat that? I did. Then she said " turn you car off I can't hear you". I turn the car off. I repeated my order she said, come to the window. I drove to the window. The first thing she said to me was "are you ok ma'am!" I said I am fine thank you. I was puzzled by the question but I did not pay much attention to it. She then said "you have a 6 piece meal with coleslaw and a diet coke", I responded with and that has mash potatoes and gravy?. She waked away. The window was still open.
The older women and a young girl came back by the window. The older women said " you will have to deal with this women I refuse she is rude and I don't have to put up with it" she also said that "you deal with her if she is rude to you let me know we don't have to put up with this crap. Well, I am listing to this and trying to figure out what started this attitude. However I tried to get the young girls attention and she did not hear me or chose not to and walked away. When the young girl came back I finally had to say excuse me ma'am. Then the girl acknowledged me. I said " all I wanted was a 6 piece meal with mashed potatoes gravy and coleslaw with a diet coke". She then said that would be $19.00 dollars.
I asked way $19.00 when the 6 piece meal is only $13.85 cents?. That is when the older women came to the window and started slapping her hand on the counter with every word that she that she used to explaining why the meal was $19.00. I finally decided that I did not have to put up with her Rude attitude. I said " keep your chicken!" and her response was I will and don't bother to come back again. I could understand the attitude if I had it coming. However this time I did not. If the women does not like her job she should find a new one. I will guarantee I will never go back to the Delta KC and I will tell all my friends not to go to the Delta KC.
There was no reason for the attitude. I hope that the manager does not condone this type of attitude from his employees. If he does I sincerely hope that the public does not, and will show him by not eating out at his store, or at the very least write him a formal complaint. In a small town it is not good business to hire employees that are not good with the public. I do understand that even in food service you should not have to deal with Rude people However there is a give and take. when dealing with the employees that are nasty or rude it is hard to keep calm your self. The only thing I or any one can do is file a complaint to the manager. I believe I had a right to question the cost, especially when for 2 days the TV adds have been advertising the 8 piece meal including mash potatoes gravy and coleslaw for $12.00 so I found it questionable when she said the cost was $19.00.