Gap Complaint - Come On, Gap! Be Nice About Returns Within Limits!
ANCHORAGE, ALASKA -- I bought a pair of khakis on 01/28. I never wore them and they sat in a drawer. SInce I lost the receipt, they just continued to sit there. I was cleaning and found the receipt yesterday (03/20) and since the receipt said you have 90 days to return, I figured there would be no problem.
Took them today to the GAP store (Anchorage, AK). Was immediately told the return policy was changing April 1 for returns to be done within 30 days. I said that was fine, no big deal, I always return quickly- except for this one time I lost the receipt. I was then told I could not return because the pants were 'final sale'. I said I was never told that when I bought them in store (apparently items ending in. 97 are final sale?) and had no idea that was a policy. She then went on to talk about the new policy and how they hate for people to return so late because then things are horribly outdated (how outdated can khakis be?) and they lose money. Okay, fine. But the pants were on clearance when I bought them (this has NOTHING to do about needing the money, but rather the fact I don't need stuff hanging around the house I don't need).
I apologized for returning, but pointed out that I was still within my right. At that point, another salesperson (who I've talked with previous times while shopping) kindly said there was no problem and to just return. The other girl just sort of huffed about it and did not say anything else.
Listen, GAP, I get it- stuff goes out of style. But I was within the time frame YOU established...why make me feel bad about playing by the rules?! I'm a good customer and I'm entitled to make a purchase and return if I don't like it- and you shouldn't make me feel like a criminal for doing it.