Lufthansa / Star Alliance / Miles Complaint - Deceptive Information On Lufthansa's Website - LH Won't Comment
Lufthansa lies on their website about the benefits of their "Miles & More" program and won't change the information that is wrong. I am under the impression that lying is part of their marketing strategy, obviously they do it because it does not have any consequences other than losing a few customers who are pissed off.
I have a Lufthansa "Miles & More" card and they have a list of partner airlines on their website. According to LH Miles & More members can get an upgrade if they book a flight with one of these "partners". Only because I believed that I could get an upgrade I booked a flight with SIA that was more expensive, had longer flight times and more stopovers than a flight with a competitor. When calling LH to get that upgrade, it was "sorry, the upgrade does not go through" I called SIA and they told me that Star Alliance members can only accrue miles but not upgrade unless it is a code share flight. According to SIA only members of their own frequent flier program can get upgrades. I have this in writing and submitted it to Lufthansa. they still insist that they are able to upgrade a flight that is booked through the SIA website. they don't want to comment the discrepancy between their "partners information" that contradicts what they say, its like they want to say "SIA is our partner but we don't talk to our partners..."
In regards to the United First Class lounge: LH's website states: "A First Class ticket holder can use any lounge of any Star Alliance partner". Still, United refused to give me access to their First Class lounge when I showed them my First Class LH ticket. I have contacted both airlines, LH never responded, United made some explanations that are contradictory to what LH explains on their website. No comment about Lufthansa's promise that a First Class ticket gives access to any Star Alliance lounge.
For someone who considers paying $ 13,000,- (!!!) for a LH First Class ticket: don't expect that Lufthansa will give you any response if there are any issues. Once they receive your money, they are happy and don't care if you use their services again. By the way: the main dish on that flight was "Fish and Chips", I could have gotten this meal for $ 1,99 + tax from Long John Silver. Not really what I expected in First Class....
More Reviews on Lufthansa / Star Alliance / Miles :