Cruise.com Complaint - False Advertising - cruise package
MIAMI, FLORIDA -- False Advertising -
On March 5th 2004 I book a Cruise. Alaska 9/9 - 7 days.
The website shows there was a promo available of 6 cat
upgrades for certain categories, including the one I book.
When I book they did not honor the promo.On Monday
afternoon I call Selina who explain me she has not receive
any answer yet I have called four times about this
problem with no solid answer about why is not available to
me. Tue 3/9 at 6:30 George called me and explain me that
the promo was not available because the category I book was
not in the promo, I ask him why then it still shown in the
website and he told me IT dept works only every two days.
told me he will get back to me on this matter. Today (3/10)
I call around 2PM to follow up on this case and the CSR
told me he is on the meeting and he will call me back soon.
It\'s 5:00PM and still waiting for his call...