Jackson TN, Ashley's Homestore Complaint - Terrible Service and products!!!
JACKSON, TENNESSEE -- My wife and I visited the Homestore in Jackson Tn shopping for dining sets. We spent several hours and even came back twice before deciding on a set. We chose the Maressa set that they had on display. Beautiful rich wood with a high gloss shine finish and heavy solid chairs. We purchased the extra warranty and they said it would be delivered within 2 weeks. Good deal. Well after 2 weeks had passed my wife called the customer service dept. and was put on hold for around 30 minutes when finally someone picked up. They stated it would be another week before they could get it to us because they're trucks were full. So when 3 weeks came, they brought out the furniture. One chair was cracked and the legs were different heights making it rock back and forth, and the delivery guy said it was the tile floors making it do that! Ha!
Well that is not half of it. The table set was completely different from the one on the showroom floor! This set was a knockoff of the one they have on display and they knew it. So we carry the chair back to the store to compare them and there was an obvious difference. The sales guy said well we have a different factory making the set now thats why it looks different!! but the price remained the same. They said they would take the set off their floor because we told them that it was false representation. After removing the set, we requested our refund. First they would have to come and get the set then give us back our money. After around 2 weeks they came to get the set, and they gave us half of the refund! but of course they didn't know that they done that! To make a long story short it took around 30 phone calls to the manager and sales guy to finally give us back our money in full, but we had to go to the store for a refund on the warranty and guess what? The other set was on the showroom floor again!!!!! The one they don't even carry on the showroom floor to suck someone in again!
I am just wondering if they do this on other pieces as well, show you one version and deliver a copy cheaper set to you? Horrible experience and will never shop at Ashley's again!!!