Spirit Airlines Complaint - Worst Airline Ever
FT LAUDERDALE / CARTAGENA -- I have traveled throughout Central and South America for the past 18 years. This year I found a ticket on Spirit that seemed cheaper than the rest, so I bought it. After buying the ticket I found out about the extra baggage and seating fees.
I flew from Ft Lauderdale to Cartagena Colombia. The flight down was delayed and no one had any answers. Okay, I got to Cartagena and hour and a half late. I can live with that.
On my return flight, I arrived late to the airport due to road construction and super heavy traffic jams. My flight was at 2:15pm and I arrived at 1:01pm. The flight was supposed to "Close" at 1:15pm, but the flight was half full so they "Closed" early. There were still people checking in at the counter, but I was told that I was not going to be allowed to fly and that I would have to rebook for a later date. After 20 minutes of pleading my case and begging to be allowed to fly, since I had connecting flights in Ft Lauderdale to get me back to Canada, I was told by a representative that I could go, but I wasn't allowed to take any luggage with me. I was told to send my bags with Fed Ex or someone, but they would not take it. My wife was traveling with another airline, so I had to pay for her to take it as extra baggage. After getting checked in, the person who said that I could go, asked for some money for helping me out. Nice. Once I climbed the stairs to get on the plane, the person was there to remind me of the money, so I gave it to him in front of everyone.
Upon arriving in Ft Lauderdale, I immediately went to Spirit Airlines and complained. The supervisor called Cartagena and was told that I got there at 1:23pm and that I had no luggage to check. They LIE and I am told that nothing can be done. I have since tried calling Spirit, but they have no one to take complaints and say that you have to send a letter.
I WILL NEVER FLY SPIRIT AGAIN AND AM TELLING EVERYONE I KNOW WHAT TERRIBLE SERVICE THAT THEY PROVIDE. DON'T FLY WITH SPIRIT AIRLINES.