Toys R Us Complaint - Ridiculous Return Policy!!!
I am not pleased with Toys R Us and their strict return policy!!! No wonder they are losing market share to places like Wal-Mart! There is a strict 90 day return policy for returns (30 day policy for online purchases), and they will not make any exceptions! The problem is this... When your child receives a gift shipped to their home, the packing slip and all the other papers included with the item, don't mention the time limit on returns!! In fact, they have the audacity to say "Returns Made Easy"! What a joke! I will NEVER purchase anything from Toys 'R Us again! And I intend to warn every other mom I know about the poor customer service this store offers.
Once they make the sale, Toys 'R Us couldn't care less about making sure the consumer is satisfied!! Terrible, terrible customer service! You've lost another customer Toys 'R Us!!