Fuani Complaint - Poor Quality/Poor Response
DAYTON, OHIO -- SEQUENCE OF EVENTS – 32” SYLVANIA LCD TV
4/25/08 – Purchased Model LC320SS8 (Limited Edition), SN J477xxx from Meijer, Huber Heights OH, hereafter referred to as “Set 1”. Did not connect set for five weeks because new room (addition) was not ready.
6/15/08 – Connected (Set 1) TV for new room. Set 1 failure - presented display problem of bottom third of picture darker than top two-thirds. All modes: Cable, Cable Box, Antenna, DVD player and VCR player. (Coax cable input and RCA jack inputs.)
6/17/08 – Meijer would not take set back because it was over 30 days. Meijer referred us to Manufacturer (Sylvania) Customer Support, which turned out to be Funai Customer Support.
6/23/08 – As per Funai instructions, took Set 1 to Funai Repair Facility,
Buckeye Electronics, Kettering OH for repair.
9/17/08 – Picked up Set 1 from Buckeye Electronics. They were unable to repair. Set did not work at all and base was gouged when I got it back.
9/19/08 – Purchased shipping carton from UPS Store, packed Set 1, and waited for pickup.
10/3/08 – Set 1 picked up by shipper.
10/7/08 – Set 1 received at Funai Facility – Grove City OH, (55 miles).
11/14/08 – Exchange # EX____50 assigned by Funai Customer Support.
11/24/08 - Replacement unit SN R50___042, Model LC320SS8 (Set 2) shipped.
11/25/08 – Set 2, SN R50___042, Model LC320SS8 delivered by shipper.
Order #/Bill of Lading F3038157
12/13/08 – Set 2 failure - presented original problem of bottom third of picture darker than top two-thirds.
O/A 12/18/08 – Set 2 picked up by shipper, Ticket No 60___93.
12/30/08 – Set 2 received at Funai Facility – Grove City OH, (55 miles).
3/20/09 – Replacement unit SN R50___128, Model LC320SS8A (Set 3) delivered by shipper. Order #/Bill of Lading F30___66. (This is a different model, not the Limited Edition version we previously had and paid for.)
3/20/09 – Set 3 presented identical display problem as Sets 1 and 2 as soon as it was plugged in.
3/21/09 – Email instructions given by Funai Customer Support on 3/20/09 were for incorrect address.
3/23/09 – New email obtained – sent message in two parts. Supervisors of xxx informed. I am to send set back to Grove City for review and disposition.
Pickup was on 3/24/09 at 1037am. FedEx Tracking No wxyz. They promised to expedite at other end. They will be back in contact with me in 72 hours (after tech reviews the set). xxx will call me on Thursday 3/26.