GameStop Complaint - Floating On Consumer Cash
SAN FRANCISCO, CALIFORNIA -- Street Fighter 4 Collector's Edition
1.) Less than 30 minutes after I completed my transaction, a GameStop representative called me to confirm this order. Mumbling something about an address verification for the credit card that was used for this transaction.
2.) Furthermore, why was I NOT NOTIFIED at the "time" that I verified my address, that THIS ITEM HAD BEEN D-LISTED? I mean seriously, would it have been too proactive to have even considered adjusting your website to mention "OUT OF STOCK" ..or "D-LISTED" instead of processing a transaction for an item that WAS NEVER INTENDED TO SHIP?
3.) Lastly, NOT ONLY ARE YOU "NOW" HOLDING MY $95.73 ..hostage (you are literally borrowing it for 3-5 business days), but, you have the audacity to attempt to charge me $10.14 for some sort of processing fee. Are you kidding me?
To add insult to injury, I received a "canned" response from GameStop. That implied that somehow "my financial institution" was to blame for the incurred charges to my credit card.
NO APOLOGIES for taking my cash for an item that they KNEW they didn't have in stock, and that they NEVER INTENDED to ship.
AND! Had my son not logged into our GameStop account, and NOTICED that the order had been CANCELLED, we would still be sitting here twiddling our thumbs, wondering where the shipment was ..as GameStop never even bothered to notify us.
AND IT ISN'T ROCKET SCIENCE, that I should not be charged a processing fee ..I NEVER CANCELLED THE ORDER. GameStop did.
From: Gamestop Customer Service [mailto:email@example.com]
Sent: Sunday, March 22, 2009 10:17 AM
To: Lisa A. Johnson
Subject: RE: Your GameStop.com Order Confirmation - 4090319104247522 (KMM4687116I15977L0KM)
Thank you for contacting us.
In response to your request we have cancelled your order # 4090319104247522.
As a reminder, your payment method was never charged for the canceled items. Any related authorization hold on your credit or debit card account will be released in accordance with your financial institution holds policy. Please contact your financial institution for more information. For Barnes & Noble orders, refunds are processed within 3-5 business days. If your order was placed with a GameStop gift card or Edge Card, please note that any related authorization hold on the card should fall off within 3-5 business days.
Also, please feel free to check out our new website features for your future cancellation needs as we are now offering customer self-service options, like canceling your own order/items.
We value your business and hope to see you again soon!
John Customer Service Agent
SERIOUSLY ..WHAT GIVES HERE? Why is the consumers responsibility to LOAN MONEY to GameStop? I have to admit, this is a clever approach to floating cash flow .........but, at what expense?