Nextel Complaint - Combat early termination fee?
CALIFORNIA -- My story mimics exactly many of the reviews that I just read below. I just got off the phone with a Nextel representative who was as useless as the others that I have interacted with. The long and the short of it is that I have been hung up on, transferred for hours, lied to, even told that my record says tht I "was angry" and "hung up," when we all know that you get put on hold and never picked back up! I sent 2 letters to the infamous Nextel Corporate Headquarters, did not receive any response or even acknowledgement of their receipt. I am now being told that they are sending a collection agency after me for the $200 early termination fee (I switched to Spring, who so far, has had great customer service). I refuse to pay this on the moral grounds of how I was treated and how my complaints have been entirely ignored.
So, for those of you who have experienced similar situations and have contacted the FCC, how do I go about doing that? And if there is a class action suit against Nextel, can I somehow join that suit with my story?