American Airlines Complaint - Home From Iraq - Airline Tickets
KILLEEN, TEXAS -- My youngest son had just completed his tour of duty in Iraq and was scheduled to arrive at Fort Hood Texas on March 11th 2009. My wife and I drove his truck down to Fort Hood and bought one way tickets from Fort Hood to St. Louis departing on Sunday, March 11th, at 6:45 pm. We were to arrive in St. Louis on Sunday, March 11th, 9:45 pm. Little did we know that our son's plane was held up in Kuwait because of a sand storm and he did not arrive at Fort Hood until Saturday, March 14th at 6:30 pm. We were notified of the delay on Wednesday, March 11th. My wife called American Airlines that day and requested that our tickets be pushed to Tuesday, March 17th, the same times for departure were available. We were told that we could not push the tickets and that we would have to pay more for the tickets than we initially paid for to fly out on Tuesday.
It was going to cost us more than $900 to fly one way to St. Louis. We just ended up renting a car for hundreds less and drove the 14 hours home. We tried to explain the situation to the American Airlines representative but to no avail. I guess unavoidable circumstances are not taken into consideration with American Airlines or maybe any airline, I don't know the answer to this question. We could have flown out on Sunday but that left us little time to spend with our son who had just spent 12 months as a Calvary Scout in some of the most dangerous parts of Baghdad and surrounding areas.
No wonder that the airline industry is suffering from high fuel costs and a lack of appreciation for their customers. Oh well, just venting, we are blessed that our son is home.