Work Out World (Methuen) Complaint - Canceling Membership
On March 23, 2009 I attempted to cancel my membership with the Work Out World gym in Methuen, MA. Upon calling them on the phone I was told that I needed to go to the gym and fill out a waiver form and have it signed by myself and the gym manager (Joanie). When I arrived at the gym, Joanie (no last name) informed me that they had no waiver forms on hand but "it's okay, I'll take care of it." Upon arriving home I called ABC Financial, who handles WOW's billing. They informed me that as long as I didn't submit something in writing, I couldn't cancel my membership. I called the gym back and they told me I would have to come in and sign a waiver form. Get the picture?
There is no waiver form and they intend to continue billing the member for as long as possible. I am now contacting the Better Business Bureau in Boston to deal with these cheats and liars.