McDonald's Corporation Complaint - Half Full Large French Fries Every Time - Shake Machine Always Broken Down - No Condiments
COCOA, FLORIDA -- We go to about 3 different Mcdonalds 2 of them stink, there shake machine is always broken, fries are half full if you go thru the drive thru, you best check your food as there will be no salt, no ketchup and other times only half your order, Usually we get home and there is not enough ketchup or anything on your burger other than the pattie, pickle and bun, and half the time that meat dare I say its that, looks like last nights burger warmed up in the microwave, all dry as heck. after several emails to the corp headquarters on the address on the bag, we received replies of well thats franchise McDonalds and we have no control over them to which I replied well maybe you should make them take your sign down off the front as there not doing you any favors.
I then received a couple coupons and an apology letter and a promise to get them right, the third McDonalds which is farthest from out house is company owned and alway good, always has shakes and full fresh fries, Oh one other thing I was told at store level at the two non company owned stores is my fries were half full because they were weighing them now, I said wheres your scale, of course they couldn't provide one and that apparently was the excuse they had been told to tell complaining customers about there half full fries.
Hopefully Mcdonalds will get rid of there franchised McDonalds and let there own people run there stores as apparently they take much more pride in what there doing for there customers.