Air New Zealand Complaint - A Seat Fit For Child
I don't know whether we paid for a child's fare or not but certainly the seats that my wife and I were allocated in the NZ2 flight from Los Angeles to London last week could only had fitted a child or a very small adult. Due to their position, at the rear of the middle cabin in Pacific Class, seats 47b and 47c were approximately 3 inches narrower than the other seats in the class. As they were at the rear of the cabin they also had very little recline on them so when the passengers in front reclined their seats we were, virtually, trapped for the entire 10 hour flight!! Do Air New Zealand have sympathetic cabin crew? not on this flight they didn't, the only comment we could solicit was "well you drew the short straw there".
I was under the impression that the airline with the worst customer care record was Ryan Air.. not so. When I contacted the Air New Zealand customer services department (via on-line procedures) they ignored the first 2 e-mails and on the 3rd try promised action within 48 hours and then (after not receiving a word from them) they said that my complaint had run out of time and was being classed as 'resolved'... Great customer relations!!
I guess the only recourse is to let others know of the problems that can occur and let them make judgment on whether to travel Air New Zealand
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