Chase Manhattan Bank Complaint - Paperless Billing - Visa
I signed up for paperless billing. Later I happened to check the site and found that I had a bill that was overdue and Chase had assessed a $39 late fee. I had never received an email that my bill was due. I called Chase to complain that I had not received an email notifying me that my payment was due. They informed me that an email had been sent but was returned as undeliverable. They suggested that I add them to my list of allowed contacts. I receive all kinds of garbage emails - nobody else seems to have a problem sending me emails. When their email was returned as undeliverable, they didn't bother to send a paper bill. I talked to 5 different people trying to get the late charge removed from my bill since I had never received a statement. They refused, saying that there was no error on their part so they could not refund the charge.
Don't go for paperless billing! Better yet, don't have anything to do with Chase!