Hewlett-Packard Company Complaint - HP support - As good as none
Beware HP/Compaq, even when it's their mistake, out of warranty, you're out of luck.
3-4 years ago I bought a Presario desktop, everything seemed fine until a virus struck, and I had to do a full restore of the OS from restore CDs created from the backup partition when I first got the computer. "This Recovery CD is not for this Compaq PC" or something like that. If I can't even restore the operating system, how can I restore my data? Call tech support, tell them how can that be, the CDs were made from the computer when new. Three techs tell me the same thing, you just need to buy new recovery CDs for the right model. Good thing I didn't listen to them. After more searching on the HP site I find out the right recovery CD set for my PC.. THE SAME EXACT PART NUMBER AS MY EXISTING CDs!!!
Further web research and I discover that the recovery CD failure happens when the recovery CD mismatches the BIOS "Tattoo" info indicating the model/serial number of the computer. Find a utility that pokes around the BIOS Tattoo, and discover my serial number is 1234567890! (Definitely not the serial # on my computer case, likely a placeholder for that field) @#$#@ing HP didn't even configure it before leaving the factory! Call tech support, they admit it sounds like a Tattoo error, and tell me I will have to pay to get it fixed because it's out of warranty! Even though it was their mistake leaving the factory!
Moral of the story, if you're going to get a computer virus, get it while still under warranty! Really though, the HP/Compaq brand is not worth any premium in price, only buy if it's the rock bottom price for the specs, and probably not even then. If you're fool enough to buy an HP/Compaq computer, you better torture test it, do a full low level reformat of the hard disk and a restore from your recovery CDs, BEFORE the warranty runs out. Sure, what a pain, you just want to use your new PC after you buy, but you find it a day late, you're out of luck.
Me, I'm playing it safe and not buying another HP/Compaq branded computer. I've bought two Acer computers since, both at lower prices than any comparable HP/Compaqs available, done full reformats and restores (paranoia thinking maybe it's not just HP with this problem), and not a hitch.
You get what you pay for? Sometimes, like with HP/Compaq, you get less.