Pier One Complaint - Poor Service - Bad Choice To Become Business Partners With Chase
I am disgusted with Pier One in general. I first signed up for a pier one credit card two years ago. I never once received a card in the mail from them. After asking two different people from Grandville, MI location where my card was, they responded that I didn't even have an account with them. This to me is just ridiculous. After recently relocating to Kenosha, WI I went into the Pier One store at their location. I once again asked them about looking in the system to retrieve my information. The lady found me within one minute. Can you believe this? I could have been using my Pier One card for almost two years! I was really excited and had the company mail me a new card. Within this time I shopped at the store and bought $105 of items (papasan chair and cushion).
After receiving the bill in the mail, I went into the store with my debit/credit card ready to pay my payment. Unfortunately for me and customers, Pier One does not except debit/credit cards when making a purchase only money/check. So, a week goes by, and what do you know, I am one day late with my payment. So, I walk in the store with a check ready to pay my bill, and get fined a $30 fee for being one day late. This disgusts me. Guess what Pier One? You just lost a customer. I will continue to spread the word to everyone about your poor services. I would like to also add to this complaint that the $105 dollar purchase that was initially made was a papasan chair. After picking the chair up about one month ago, I received three different phone calls including today from the Kenosha, WI store about my chair is still at the store and ready to be picked up.
There seems to be a lot of miss communication within the employees. I could have easily picked up another chair without the store noticing. I am honest individual, and would not of course take advantage of anyone. Please take a note of this. All I want from Pier One, is for the company to mail me a gift card for $30 for the inconvenience and all this trouble for even doing your company a favor for signing up for a Pier One card. There was absolutely no advantages for me as a customer throughout this whole experience. There has been nothing but trouble. These are tough times and I know, yes, I made a one day mistake by trying to pay my bill, I just hate to see people suffer because you (Pier One) decided to become business partners with Chase.