Alamo Complaint - Charged $559.86 for extra free seat
ORLANDO, FLORIDA -- Traveled to Orlando with my family over the Christmas period. We had been on the go for 24hours when my husband and daughter went to the desk to pick up our prepaid seven seater van which we had voucher for including insurance. the man asked about our party which was four adults and two children and said he would give us a eight seater van, no money was mentioned just held up photo then he asked if we would take out insurance against windscreen breakage and breakdown service at $11.99 a day so my husband agree to this. It was not till we came home and looked at the receipt we got the shock of our lives, the total came to $901 88.
I wrote to my holiday company OCEAN FLORIDA who did nothing as my husband had sign the form also ALAMO just sent me back the contract form he had signed but as he said he thought he was signing for the services he had agreed to nothing else had been mention. I really feel we had been totally ripped off as we had paid for seven seats and for one extra seat we didn't even need we had been charged $559 86 I really think that Alamo and holiday companies should be doing something to stop this racket as it just ruins what was a lovely holiday.