Days Inn Complaint - Not Happy - Customer Service
SPOKANE, WASHINGTON -- On Monday March 16th, I called Days Inn to reserve a room for this past weekend in Spokane. My daughter and I were going to be there for the Washington State Music Educators Association Junior High School Honor Band performance. I had looked through all the hotels near the high school where they would be playing at. Days Inn City Center was 0.3 miles away. I called and set up the reservation. I told them I would be paying with cash but would reserve the room on my debit card as they requested. Check in time was 2pm on Saturday afternoon. I reiterated that I would be paying with cash, so that I could use my debit card for dinner and fuel. I asked that they put a note on the file so that there would not be a question when I went to check out. The assistant said "no problem." She gave me my key card and room #. I drove down to the room only to find that the room had not been made and pillows in the chair and sheets on the floor. One of the maids came along and asked if everything was ok. I said "this is the room I was checked into however, there seems to be a problem." She looked into the room and then agreed.
She called the front desk and spoke to someone and then sent me back up to the office. When I got to the office I was asked what room (the same assistant that assigned the room) I had been given. She apologized with a half hearted laugh and then rescheduled my room. This one was cleaned as it should be. While in the office another maid came in and asked about the Maid I had first spoke to. "Was she rude? She has a tendency to have a mouth on her and I just want to make sure she wasn't rude to you." I told them the maid was very nice and I had no problems with her.
Fast Forward to Check out Sunday morning. I went in to check out and again said I would be paying by cash. The assistant (different one) said "oh your debit card was charged this morning." I start to hyperventilate. (I am out of work and have been since August. My parents had given me some money for the hotel, food and fuel. My dad had put money into my account for food and fuel and my mom had sent money to cover the hotel by cash.) I had charged dinner to my debit card the night before so there would not be enough $ in the debit card account to cover the Motel costs. Hence the cash option. The assistant didn't really apologize and made a comment to the effect of "oh the night clerk must have put the charges in early this morning. I can credit your account so you can pay by cash but it wouldn't be in the account for a few days." Now call me stupid, but how in the frak was I supposed to drive home with no $.
I asked again about the Note that was supposedly put on when I had called on Monday and then again when I registered the night before that I would be paying by CASH. She said no note existed on the reservation. Needless to say I was ticked off. I have thought several times about posting this "should I or shouldn't I?" I would have liked an honest apology for the room debacle or the debit card issue, but I didn't receive it. At this point I will not be staying there again after this. I will find somewhere else to stay.