Geico Corporation Complaint - Almost 100% Penalty
ANCHORAGE, ALASKA -- I have been insured by GEICO for a total of about 18 years. During that timeframe I myself have never had a ticket or an accident, and used their road service once. However, while driving our car, my spouse slid on black ice and hit a guard rail. There was no bodily injuries to anyone, the car although needed major bodywork. As a result, our premium went from $423 every 6 months to over $600 a month.
Now to the good stuffs...Today I received a letter stating that my insurance has been canceled for non-payment (last installment of 4).
I have been using a Bill Pay Service and schedule my payments ahead of time when I am out-of-town. I checked with my bank, and found that the payment had not been debited yet ....Called GEICO, explained the situation, that I had been away and were unable to check my mail until today. The agent was very helpful, seemed to understand my predicament and offered to reinstate the policy, but before that could happen, I needed to pay $6.52 left-over from the old policy. That was fine with me, I paid over the phone using my Debit card. She then place me on hold for about 20 minutes while she figured out what the new policy would cost me (since it needed to be re-newed this month anyway-6 months were up)and came back with a quote of $1,108 for 6 months, an increase of over $500.00.
When I recovered from the shock, I asked what caused this increase, I was told because of the lapse in time (which I was not aware of until today). I again asked what can be done about this and was told to just raise my deductibles to bring the cost down! At this point I request to speak to a supervisor, who sounded more like a prison guard then a Costumer Representative (please if anyone out their is a Prison Guard, my utmost respect)and was told that there is nothing that can be done about this situation, I either get the insurance today or take a chance driving without...with my luck I would get stopped or have an accident.
Since it was pointless trying to explain, I buckled down and paid my first installment of $283 just so I can be covered over the weekend, and allow me to find another Insurance company...even if they will charge me the same amount.....
!!! I WILL NEVER EVER DEAL WITH GEICO AGAIN!!!
P.S. I am also over 55 and a Disabled Veteran, just trying to make a living...