Target Complaint - 90 Day Return Policy
SEATTLE, WASHINGTON -- Recently, I gave birth to twins cesarean section. Having major surgery plus two wonderful babies has kept me plenty busy. I had two items to return to Target, one was a defective toy plane. My husband purchased the toy plan on sale. When he got home and opened it, he noticed that it was broken in pieces. The second item was two onsies that I got for a shower gift in August (6 months ago). I had the receipt for the onsies, but not the toy plane. The toy plane was however charged on my credit card, so there should have been a record. When I explained the state of the toy plane, that it was defective, the customer service representative said, "it is past ninety days there is nothing I can do." I said, "You mean to tell me you won't take back a defective item that this store sold me?" She repeated the 90 mantra. I asked to speak to a manager, she said the same thing. When I asked to just exchange the onsies (that I had a gift receipt for), for a larger size she said the mantra again. I understand the 90 policy, but I think there should be a stipulation for gifts and defective items.
I will NEVER, EVER shop there again - and we bought a lot of baby items there, including diapers. It will be a microscopic dent in their yearly earnings, but none the less, I am done with Target and their 90 day policy.