CTI Collections Complaint - Incompetent Convicts
I had agreed from a representative from CTI Collections in early Jan '09 to pay a balance that I owed. This was with the fact that my income tax return was in. I asked that representative if my income tax was not ready by the date we agreed upon the withdrawal if we could push the withdrawal back until the money was there. I called saying the money was not there and the representative said he would push it back. He told me to call the next day to make sure the request went through the system. I called back the next two days and that representative was not in. I left messages and got no call back. I then asked for a supervisor who I called approximately 15-18 times and I may have been lucky enough to speak with her 3 of them. I have a total of 13 non-returned calls from her. None the less, the withdrawal went through which shouldn't have and I called immediately. I was told to fax over documentation regarding the negative transactions and I should receive a check within 7-10 days.
After approximately 20 calls over a 7 week period I still got nothing. I then spoke to the manager of the supervisor who didn't help me out one bit. She was either on break or never available. I actually thought I would get help from this person. He checked into it and said that I would not be getting any money back from their company because it would defeat the purpose of their making the collection. It was their unauthorized withdrawal that screwed me for two weeks with my bank account making numerous negative transactions and bank fees charged to me. To this date, they owe me $375.00 and I am now getting mailings from the businesses where the checks bounced asking for their $30 fee for bounced checks. The amount is adding up daily. Of course I was told by this other supervisor that they would not pay me anything because I should have paid the bills in the first place.
I told him that if the company would have kept to their word I would have never had that problem. He simply told me to pay my bills and I would have no problems. [snip - please be respectful] If someone from CTI Calls you do not answer and if you do and you hear CTI, hang up on them.