Toys R Us Complaint - Customers Beware! Foolish Business and Scam Artists
I haven't been able to place an order online for over two years (it's taken that long to get any answers) once my order is placed within 24 hours it gets cancelled. FWD over a year, apparently the companies credit people, who don't have a phone number but call you from 800 type numbers, decided to block me and my home address from any orders because of something they said was fraud on the part of some customer, they won't tell me who, what, when or why other than someone ordered something that was to be sent to me. They either cancelled the order or complained about it or I have no clue what the situation is but because of whatever went on with someone's order that I was never made aware of by phone or email or letter that something occurred that had my address tied to it and now I'm blocked with a fraud alert. The best part of the situation is that Toys R Us/Babies R Us want me to satisfy this situation with money they feel they are owed (???) from me and won't release any fraud alert until I do so??? Are you kidding me? This is absolutely ridiculous. So I'm not being told any information but I'm to be punished for some order someone placed that I don't know or have any knowledge of but yet they want me to give them money regarding it. This company seriously, considering that my registry was through them, I placed many orders with them and have tons of gift cards/store credit and always have to provide my own credit card information for any purchase am being treated like a criminal.
Which I find absolutely ridiculous also because if this person placed any orders with them, they have their contact information and credit card information, so why not go after the individual with whom you are having disputes with and not the alleged recipient of a gift? - I'm really at my wits end with them and want to make sure everyone knows of this scam operation to get money out of me for nothing that had to do with me.