Travelocity Complaint - Worthless - Flight Change
I had purchased tickets to go to Brazil for two weeks at the end of February. At the beginning of February I had a change of plans and called Travelocity to see if I could change the dates for my flight. They said it was no problem, that being I was not sure what dates I would be traveling, that all I had to do was send my paper tickets back to them 14 days prior to the new dates I selected. Within five days after sending the tickets back to give them a call and rearrange the new dates.
When I called them a few days before sending the tickets back I confirmed that this was all that needed to be done, even if it was a month prior to dates I now wanted to fly. They said yes, just to be sure to send it FedEx with a tracking number.
I received an email stating that they received my tickets. So I called them two days later and they asked who did I cancel my flight with? I told them all I did was call Travelocity and that they told me that all I needed to do was send my tickets back. They never informed me that I needed to call the airlines and cancel my flight with them. Therefore, I assumed they would take care of everything.
Well, the first man I spoke to put me on hold for over half an hour, then disconnected me. The second man I spoke to said that I was a "no show". That they would send my tickets back to me and that I would need to take my tickets to the airlines and they would work it out with me.
And the fact that it is not an American on the other line communicating with another American pisses me off. I would ask questions and they would seem not to understand or just ignore me completely. I will definitely never make reservations with Travelocity ever again...and being in the military, I will be sure to tell everyone who plans to schedule a trip home, not to make reservations with them either.
Currently I am waiting for my tickets to return. Hopefully, the airport will be able to help me out.