Dazzle bought out by: (Pinnacle). Complaint - Re: Dazzle Webcast Theater Site (FRAUD).
SAGINAW, MICHIGAN -- Dear Webmaster,
I purchased this week a Dazzle Digital Video Creator 150 at the cost of $130.00 new. After I checked into posting some home video clips at the Webcast Theater site which is listed as part of the software perks in the manuals, I found that I could not access a membership via the web site page. It would not accept a membership entry. I called Dazzle at their 800 number and was told that Dazzle went bankrupt and was taken over by Pinnacle and they no longer use the Dazzle Software that was sold with creators prior to the take over. I was also told that I could not register my software and the Webcast Theater Site was no longer functional. The disturbing part of all of this is that the original Dazzle Video Creators and Software is still on the shelf and being sold to uninformed consumers. There is no longer a Webcast Theater or Photo Site available and Pinnacle is fully aware that these units are being sold and refusing to register or warranty the original Dazzle software. Legally when Pinnacle bought out Dazzle (which they are keeping the name), they bought the responsibility to honor and support all Dazzle software that is currently on the market and to honor the features promised with the sold software. There is a lot of people that purchased Dazzle prior to the takeover that are now stuck with nothing, just software. I would hope that you would update your site to reflect these changes and even the search engines are still promising Webcast Theater with the purchase of Dazzle products. Pinnacle is not even offering a copy of their new software that goes with these changes which is also disturbing. I live in Michigan so I will be making a formal complaint with the Better Business Bureau and other consumer protection agencies to require Pinnacle to honor these Video Creator units and reinstate the Webcast Theater and Photo Site as promised in the software guides and promotion of Dazzle software. If you have any questions or need more information, please feel free to contact me.
Sincerely, Cory Long