24 Hour Fitness Complaint - Helpful Staff Members, Terrible Cancellation Policy
WEST SEATTLE, WASHINGTON -- I had my membership from January 2009 until I canceled it on March 11, 2009. Despite the fact that my cancellation was two weeks before they were to take money out of my account for the month of April, they opted to take this money out, and begin my "last month" (paid for at the time of initiation of the membership) on April 25th, extending my "membership" out to May 25th.
The staff at the club itself was always friendly and helpful, and it disappoints me that their policies disregard their members' financial lives, squeezing every last penny possible out of the consumer's pocket before they can break free.
I most likely would have renewed my membership there after a turn in the economy allowed me to do so. Their facilities weren't the best - poor ventilation and circulation of air, not enough equipment or space for the sheer amount of people that frequented during busy hours, very tight locker rooms with very little elbow space when busy, and inefficient system of cleaning the machines, among other things. It wasn't worth $32.69 a month, but it was the cheapest club that accommodated my varying free time and traveling.
Upon seeing the charge to my account yesterday, I decided that should I start another gym membership, it surely will not be at 24 Hour Fitness. The friendly staff members do not make up for the sub-par facilities and the pickpocketing management.
Unless you have absolute foresight of your financial situation months ahead of the present, do not choose 24 Hour Fitness. If you do take that gamble, make sure you cancel your membership when the first thought comes into your head, otherwise they will nickel and dime you until the end.