Ace Hardware Corporation Complaint - Poor Quality Of Service And Does Not Recognize Their Own Product
ALOHA, OREGON -- My husband purchased 2 items from Ace Hardware in Aloha Oregon over the past several weeks. I took the items back to ACE for a return as we never used them. The items have the ACE name printed right on the packaging. When I entered the store and handed the items to the checker and told her I wanted to return them, she told me that she could not refund my money because she didn't find the items in her computer, EVEN THOUGH THE ACE NAME WAS PRINTED ON THE PACKAGING. She called a store manager who told me that since the item could not be found in their computer they could not refund my money. He also said that I could not prove I bought the items from his store.
In other words, I was a liar. BEWARE CONSUMERS! REGARDLESS OF WHAT ACE SAYS REGARDING CUSTOMER SERVICE, THEY DON'T HONOR WHAT THEY PROFESS.