Nissan Complaint - CT Nissan Dealers - Service Department
HARTFORD AND MANCHESTER, CONNECTICUT -- I own a 2007 Nissan Versa. I don't want to complain about the car but I have serious questions about Nissan Dealer Service Departments.
In February I noticed a tail light had burnt out. I read my manual to find out what replacement bulb to buy. No answer. The clerk at Autozone helped me & even came out to look at the set up since I could not find info in the manual or on the net. He said I would need a special tool to remove the whole assembly.
I went to DeComier Nissan in Manchester who told me it would take over an hour to replace the bulb and the per hour cost was $86! I thanked him & left. I called Bolton Collision & I was told to come out. I would have gladly pay them $100 just on principle. It took them 10 minutes & did not charge me. These were NOT Nissan trained mechanics.
Today I decided to go to Harte Nissan in Hartford where I purchased the car. I have free lifetime oil changes there. The service department was very nice. The clerk had me sit at a desk while he checked something. I turned around after a couple minutes & he had my hood opened & had some kind of machine hooked up to my engine that printed out a little receipt. As he approached me I said, what's the bad news? He said nothing was wrong, just that I had over 45K miles on my car. Then he looked over my records & said I hadn't had an oil change for a long time, and that I hadn't even had a 30K mile check up. I smiled & said I knew, I just wanted an oil change. Then he said there was a recall-I should have that taken care of today. I explained I knew that would take over an hour & I couldn't commit to that this afternoon, I would come back later or drop my car off some evening & leave it for the day. Then he told me an oil change would take over a hour. Stunned, I said I'd come back later for the oil change.
He started shaking his head and mournfully told me how he didn't want me to ruin my car, how he could get me a really, really good deal. I said thanks but no thanks. He mentioned he was salaried and would not benefit if I had the work done. (why did he even go there?) Then he told me he could drop me some place since I didn't have much time. I still said no thanks. Then he said the test (remember-nothing was wrong?) showed my battery was bad-very bad. At this point I stood up. Then he said you don't have a warranty. I assured him I'd known my warranty had expired some time ago. His final threat? Since I wasn't getting an oil change & maintenance I would void the warranty on my power train. I went to Economy Oil Change in Manchester & got an oil change in 10 minutes. I wished it had taken longer since they have free snacks & drinks.
If I can find non Nissan trained mechanics to quickly work on my car, why would I go to a dealer? This is the third new Nissan I have bought since 2001 and it will be my last.
Also, when I found out about the free lifetime oil changes I was elated. I soon realized that it gave Nissan an opportunity to have me come to the dealership four times a year to try to sell me other services or even a new car. Genius!