Knight Chevrolet Complaint - Shafted By Dealer For Steering Shaft
01571, MASSACHUSETTS -- I was a General Motors tech for several years, so I know how the system works. My father-in-law called me to work on his 2004 Silverado 1500. He mainly complained about his brakes. he has 42,000 miles. I replaced all 4 due to mainly corrosion on rotors. On my test drive I felt his steering was noisy. I knew right away that it was the steering shaft for the fact is GM knows about this problem cause I replaced a lot of them at the dealer. I called Knight Chevrolet and asked if this would be a warranty issue cause they had previously attempted to repair under warranty. They said yes no charge. I made the appointment and sent my in-law down. They charged him $100 cause he purchased gmpp which is an extended warranty from GM. I said it was due to previous repair attempt.
I called to see what's up and they pretty much told me Oh well. I called gmpp same result. I called GM service same result.