Knight Chevrolet Complaint - Shafted By Dealer For Steering Shaft

Review by stick01571 on 2009-03-26
01571, MASSACHUSETTS -- I was a General Motors tech for several years, so I know how the system works. My father-in-law called me to work on his 2004 Silverado 1500. He mainly complained about his brakes. he has 42,000 miles. I replaced all 4 due to mainly corrosion on rotors. On my test drive I felt his steering was noisy. I knew right away that it was the steering shaft for the fact is GM knows about this problem cause I replaced a lot of them at the dealer. I called Knight Chevrolet and asked if this would be a warranty issue cause they had previously attempted to repair under warranty. They said yes no charge. I made the appointment and sent my in-law down. They charged him $100 cause he purchased gmpp which is an extended warranty from GM. I said it was due to previous repair attempt.

I called to see what's up and they pretty much told me Oh well. I called gmpp same result. I called GM service same result.
Comments:2 Replies - Latest reply on 2009-03-28
Posted by Aerocave on 2009-03-27:
How was he "shafted"? They covered it under warrany...He probably had a $100 Deductable on his GMPP...I understand what you are saying to a point, if it had previously been looked at, but, really, I think you are making too big a deal out of it...Look at it this way, if he had not had the GMPP it would have cost him a whole lot more...
Posted by stick01571 on 2009-03-28:
no, if he didn't have gmpp it would of cost nothing because they said because of the previous repair it would have fallen under warranty. But because of gmpp all the prious repairs are null and void.

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