Quiznos Complaint - Million Sub Promotion, Or Is It?
SACRAMENTO, CALIFORNIA -- Reading many of the reviews, it appears that the Million Sub promotion backfired on the image of Quiznos. I tried to submit an inquiry to corporate regarding our experience with the promotion, but never received a response, even after trying to avoid sounding negative, but just asking for a response.
I found this website and it stated it could forward feedback to the company on my behalf, so I thought I'd give it a try.
Our local TV station researches and airs promotions where people can get great deals or specials. One morning they aired Quiznos Million Sub giveaway, this was at 6:00 am. I immediately went online and successfully completed the steps to receive a free sub coupon. I informed my wife who also completed the steps successfully. Around 8:00 am that morning I informed our son, who again logged into the site and successfully completed the steps.
Our son received an email with the coupon and took the coupon to a store. It was refused. He later tried a second store, again to be refused. He returned to his workplace, and already his co-workers were talking about their similar experience with the coupons. Our son submitted feedback on the Quiznos site, and never received a response. He submitted feedback a second time and has still received no response.
As for my submission and my wife's; neither of us received an email. I went to the Quiznos site and submitted feedback explaining the situation and asking if there was a reason for not receiving the coupon and if they could research our submission. Neither of us received a response, neither by email nor phone. I then tried to contact the corporate office by phone, but the number on their website appears to be for internal use, asking you to enter your mailbox number. I could not get through to speak to a person.
So as it stands, all three of us have received no responses from the corporate office or the franchise owner. However, that same TV station reports the experience its viewers submit on the promotions that they air. Quizno's was mentioned again on the news, but that most people were reporting that the promotion was not honored and shared actual experiences submitted by viewers.
In the end, I think it became widely known, not only how the promotion was not being honored, but the lack of care expressed by Quiznos owners and employees.
Has anyone out there experienced the same?