MCI/Worldcom Complaint - $1.99 Charge To Send A Bill!!
My boss has a home office and brought in his MCI bill to the office for payment. I usually peruse these bills to see if there is anything unusual.
He made a call to Asia in a semi emergency situation for which he was charged $4.40 at the "Economy Rate" but this is beside the point. they started billing for sending out bills last month and I told him to call and request them to
remove the charge. It was my experience with IDT when they started this practice last year that prompted me to tell him. (IDT promptly and apologetically removed their $1.00 fee and I told them to go "Paperless". they still send paper without charge. I also filed a complaint with the FCC on IDT. My boss called MCI Cust Svc and nicely asked them to remove charge. Cust Svc rep became nasty and the supervisor became extremely attitudinal and kept repeating "No sir, you must pay this fee and "have a nice day". When my boss became a little upset with this, she kept repeating Have a nice day- no I cannot remove charges sir, "Have a nice Day" over and over. My boss hung up. He's going to disconnect MCI but in the meantime he's afraid not to pay in fear of being turned over to collection of the 1.99 charges because he thinks his credit will then be ruined? This is ridiculous, I know but he's in such fear of "authority".
What should he do? I've filed complaint on his behalf with FCC and they will probably send MCI a letter stating their charges are unethical as they did with IDT.