AT&T Complaint - A Bunch Of Crooks !!
For years AT&T was my home phone service and later my cell. I paid for their line backer insurance all those years and one day my phones started acting up. I called AT&T and had the to check the lines and there was a problem with them. They set up a service appointment with me and no one showed up and no one called. I called them to find out what happened and big surprise...they had no record of the order for service. We set up another appointment. I can see this happening once, maybe twice...but FOUR TIMES !!! I have better things to do then sit around waiting for someone who is not going to show up. Needless to say I was in full rant mode when they heard from me again and they had the nerve to try to get me to go outside and open their box to check the wiring. Right away I knew they would send someone later to say it was tampered with and they were not responsible, not mention the fact that I would be doing their job for them.
That was exactly what I told them," your people get paid good money to do this job, I'm paying for the service and the insurance and I want someone here to fix the problem!". The next day my phone was disconnected. At first I thought they were sending someone to work on the lines, or maybe the phones just finally stopped working. I called my number from my cell and it had indeed been cut off. That couldn't be right, I paid the bill. I called AT&T and they claimed they never got my check, they didn't see anything about my having called several times about my phone lines or the four appointments where no one showed up, it showed that my service had been ABANDONED !!! I would have to sign up for new service. They did not want to come out their pocket to fix my lines. I would now have to pay for the repairs myself. So if you're paying for the insurance on your bill, they are stealing it from you.
I got rid of them and their lousy cell service, any time you can't call 911 from your cell for help or anyone else and you've already had dropped calls, garbled conversations or no service signal where you know you should have a signal, it's time to drop them. ( AT&T ) They don't have time to deal with you and your cell problems until it's time to sign you up for another contract. Beware when that time is close, your cell will act up more and more and when you call in about the problem, they tell you it's time for an upgrade and tell you as a valued customer you qualify for a certain phone at half the price...but you have to sign another contract. There was nothing wrong with your cell, it was the provider of the service to that cell.