Dyson Complaint - Feeling Swindled
FORT WORTH -- My fiance and I purchased a Dyson Animal for ourselves this past February as a Valentine's gift for ourselves. We have two medium sized dogs and a cat. We were initially thrilled with the Dyson for the first week and a half. We were careful to keep the canister clean so the filters would operate properly. Then this tiny little plastic part snapped off. I contacted Dyson by phone to see about repairs. They were very nice, however finding out that my online registration never took should have been my first clue. The representative told me the website wasn't working right. No big deal she set up our registration warranty. 5 years is pretty good and considering we paid almost $600.00 dollars definitely good to have. I explained what the problem was and she gave me the location of an appliance shop in our area that would fix it. We dropped the Dyson off a day later (schedule reasons). The people there told us it could be 2 weeks before repairs would be done due to their workload and having to order parts. No worries, this is understandable.
Two weeks later I called....still no parts. I was reassured they should be in shortly and they would let us know. 3 weeks and one day later I called again. STILL no parts. So I asked them what number they use to contact Dyson. I called Dyson to see what the hold up could be. The representative was professional and understood my frustration but just kept telling me backorder, backorder, backorder...not acceptable at this point. The thing I found out was that parts are coming from New York. How could parts coming from New York still be on backorder??? I explained to the representative that I was prepared at this point to return the entire machine for a refund. Spending as much as we did and only getting a weeks use out of it and haven't seen the thing in a month now.
Once I emailed customer service through the Dyson site and twice now I've emailed them through personal email. I have yet to get a response to either communication.
I feel like I've been swindled big time. I suppose the only way to actually get a response is to call them. I plan to call over the weekend and talk to the highest manager possible. This is ridiculous...why can't the machine simply be replaced if this "backordered" part is not available. I've paid more than enough for it.
So far not thrilled with Mr. Dyson's claims of things "working properly."
I'm also not impressed with shotty manufacturing and materials trying to support such "amazing engineering"
Be ware the cash cow!