Saturn Complaint - 2007 Saturn Vue
POUGHKEEPSIE, NEW YORK -- I purchased my Saturn Vue from a dealer in Amarillo, Texas approximately two and a half years ago.
I have had probably a dozen cars in my life, but this was my first [and perhaps] last brand new car.
At the outset, I would say that I chose Saturn, for the most part because of the reliability others had expressed in their vehicles and their award-winning customer service reputation they had established over the years, OR SO I THOUGHT.
I have had multiple problems from the start; from annoying non-essential things like a key buzzer that would go off indiscriminately to the radio controls on the steering wheel which broke 5,000 miles in; to essential things like strut mounts which have had to be replaced twice. [you'd think we take the thing off road 4- wheeling]. As well as the car falling out of gear when its still in gear.
(Did I mention the fact that our '07 Vue has only 37,000 miles on it)
This Monday, I went to the dealer ( in Poughkeepsie, NY) yet again to find out why the ignition key sometimes needs to be turned with a plumber's wrench to move and the manual transmission reminds me of the good ol' days when I had to drive a old diesel truck!
The repair manager told me I needed a new ignition [ $342 + tax] and the "cables" that apparently make the car (manual trans) shift were not covered under the power train warranty[ $380 + tax] and "front sway bar" links [$260 + tax], also not covered under warranty. I'm sorry, I thought drive train would include whatever makes car go from reverse to 1st gear would be part of the deal.
Our miles put on this vehicle are as follows: the first 10,000 miles were around town in the city of Amarillo, Texas. we then drove 1,500 miles across the country as we moved to the Hudson Valley region of upstate New York. I'll give you that the Catskill mountains are not as urban as Amarillo, but with the stress that the shock mounts and other things have taken, you would think we go through downtown Kabul every day!
I remember with fondness the day we said this little cheer with the sales team at the dealership. Looking forward to driving my new Vue, not having to worry about things breaking down all the time. (yeah right)
For the most part I love my Saturn. I just wish there was an express lane to the service and parts department, because I am there so frequently and the dealership is 60 miles from my house. ( not your fault, I'm the one that moved to the mountains.)
I've been to the dealership more often with my (NEW) car, then I ever was with my old Toyota that I drove until it had 150,000 miles on it, then the muffler fell off. The only repair other then normal maintenance and oil changes.
I told my husband that it was pointless to complain, since the 3 yr/36,000 mile warranty has expired ( by all of 1000 miles). Yet, I write this in earnest that someone will acknowledge my plea and not pound on the delete button or this note hits the recycle bin faster than parts seem to go bad on my car. All kidding aside, I am rather disappointed in your vehicle and should someone ask, I will not hesitate to give my informed unbiased opinion and share my experience with your product.