CSN Shopping Network Complaint - CSN Network Scams People
LAVALE, MARYLAND -- On February 1st of 2009, I watched a "Live On-Air" presentation of a salesman offering the 50 States Quarters. The salesman said, "Order now as supplies are becoming limited. We currently have them in stock and available for immediate delivery." The salesman said that you could call or order online. I placed my order online. After preparing the online order and clicking submit, I received an order confirmation with an order number. At the bottom of the receipt it stated that the estimated delivery date would be March 2, 2009. I'm saying "WHAT?" How is that considered immediate delivery? So I waited until March 3rd to receive my order. Whenever it didn't arrive, I called the customer service number to check on the status of my order. I received an automated message stating, "Due to overwhelming demand for our 50 States Quarter collections, please allow 8-10 weeks for delivery. To say the least I was angry, but I decided to wait a bit longer.
Today Is March 27th and I have still not received my order. I once again called the customer service number. This time a live person answered. I was told that the quarters were on back order and they were just starting to ship the December and January orders now. I told the man that I was not happy with their company and their shady business practices. His response to that was to try to sell me more coins to complete the set that I have not yet received. I then asked him why they would advertise that they had them in stock and available for delivery when they did not. His response was, "The show that you watched was prerecorded and at the time of its original airing, the coins were in stock." I them informed him that the show I viewed did not show anywhere that it was a prerecorded show. It was presented as if it were live and the salesman even said several times during the airing that it was live. His response to that was to tell me I'm a valued customer and he once again tried to sell me more coins. I asked him why they would rerun a show that says they are in stock and available for immediate delivery if they knew they were currently not in stock. His response was to once again tell me that I'm a valued customer and to try to sell me more quarters.
It was at that time that I exploded and used a few "choice words" with him. I told him I had no intentions of ever ordering from CSN again and if he wanted me to feel valued he could get my order to me as I was promised. I then tried to pin him down on a date. He said that as soon as they arrived, they would ship them out to me, but he never did give me a specific date. He then once again went into another sales pitch about buying an additional coin set. At that time I just hung up on him. I will NEVER deal with CSN again. Hopefully you will read this review and will be wise enough to NEVER buy from this company. We need to put this company out of business by NEVER buying from them again.
These people are scammers. They will exploit you. BUYER BEWARE! I will post an update to this review as soon as the coins actually do arrive so that you will know just how long I actually had to wait to receive my order.