State Farm Insurance Complaint - Pathetic Excuses To Not Repair Car
CHATTANOOGA, TENNESSEE -- I was involved in a 3 car accident. I was sitting at a red light waiting to turn left onto a 5 lane road (counting turn lane). As I waited a red Honda Passport was at my right waiting to turn into the complex I was coming out of. A 1979 Ford truck was coming from my left. They both had green lights, the Honda decided he could make it and DID NOT! His tires had no tread and the truck hit him and that slammed him into me. We had just left State Farm Insurance after over 30 years because of 2 claims that were not our fault but were handled poorly( ill explain after this). They got our car to the body shop. The trucks occupants went by ambulance to hospital. The passport was ok. My back started hurting but I did not go, I went to drive a couple of days later. They start puling my car apart and after fighting about the glass that flew at me and damaged my windshield then glass flew all over my cars drivers side and scrubbed the top of the car. There were 2 places on the roof that were damaged and they said they would fix. We found more scrapes on the drivers side of my car from the glass. They told me at first they would paint the top then after having someone come look at the car again changed their minds because they said my car had been painted before and the spots were not damage from wreck but paint plume. Something of that nature they say was a bad paint job and starts at the bottom were the metal is and just pops up.
I told the girl I'm dealing with there were no problems before especially on the sides where you could see glass had hit and slid down the sides. They "changed" their minds and were now not going to fix it. I told her that in no way am I accepting the car and she told me to get out of their rental. I said fine. We left them before this because of a flood. We bought a car and had it 1 month to the day and it was totaled in a flood. There were many cars in our complex totaled and they instead of towing them to the auto makers were going to a field and would have "experts" from each make come look at the cars and decide whats wrong. They called and said our car needed new carpet and thats it. I asked them if they knew it went to the field on a tow truck, they said yes, I said don't you think a car that just needed carpet wouldn't have to be towed in?
After that they sent it to Mercedes which said if we wanted to strip it completely and start over they would build me a new one. They then tried to price it by comparing cars with 90 to 160000 more miles on it than ours. They are a crappy company. I'm glad we left and wish we had done it sooner!