America Online Complaint - AOL fails to cancel online service
Please whoever reads this, take note! When dealing with America On Line be very careful and make sure to follow up any cancellation phone call or e-mail with a second one.
I had a free trial with AOL for several months after I purchased my Dell computer. After the free trial I continued to use AOL until I decided to switch to Road Runner in March 2003 due to my lack of overall satisfaction with AOL and its services. At the time I activated Road Runner I called AOL and told the agent that I wished to cancel my services with AOL.
AOL failed to cancel my service, and it wasn't until several months later that I realized that AOL was still billing my bank account. Unfortunately I did not monitor my banking statements as diligently as I should have, hence I would have noticed the $23.90 charge to my account for those months. Make Sure you follow up any cancellation you make with AOL or you could find yourself in my situation with service you did not want, as well as a bit less money in your account. From what I have read on other sites, this does not seem to be a rare occurence. Be careful who you do business with.
I called and cancelled it again. I'll just have to wait and see if this time they actually do what I requested.