IHOP Complaint - Ripped Off
FRESNO, CALIFORNIA -- Tonight my family and I dined at the IHop restaurant on Shaw Avenue in Fresno and had the absolute worst dining experience we have ever had. First of all the restaurant was VERY cold. Outside temperature was 65 degrees, inside at least 10 degrees colder. We were seated at a corner table under the only non-operating light fixture in the restaurant. The waiter took our drink order and brought us our drinks.
We asked for just a couple of minutes to make our choices. After waiting on 6 other tables, including taking and delivering their drink orders and soups or salads, and even fully serving two of the tables, he arrived 20 minutes later to take our order. It was another 20 minutes before our food arrived; including the soup. When it did finally arrive, the waiter brought my daughter pancakes instead of the wheat toast she had ordered, the fries ordered by my son and my husband were both cold, my carrots were cold, my soup was luke warm, my baked potato was so hard and cold the butter didn't even begin to melt and the steak I ordered medium well was well done. The other patrons in the restaurant were obviously having the same type of experience as we witnessed several people shaking their heads and overheard several complaints and people asking their companions if they wanted to leave.
When we went to the counter to pay for this so called meal the cashier asked if we enjoyed our meal. My reply was a simple, "No comment". To which another couple waiting to pay nodded their heads in agreement and commented on how terrible their experience was. The cashier's reply was simply, "Oh". I paid the $55.90 bill without complaining just because of the fact that I had already worked a 12 hour day and just wanted to go home. But, now after giving it some thought I feel like I have just been RIPPED OFF!!!